Last updated: October 2026
1. Introduction
ConnecTree Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website, www.connectree.co.uk, or contact us, and tells you about your privacy rights and how the law protects you.
Our website is not intended for children, and we do not knowingly collect data relating to children.
2. Who we are
ConnecTree Ltd ("ConnecTree", "we", "us" or "our") is a company registered in England and Wales. We are the controller of your personal data and are responsible for it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at info@connectree.co.uk.
3. The data we collect about you
Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer the following kinds of personal data about you:
- Identity data: your first name, last name and the organisation you work for.
- Contact data: your email address and any other contact details you give us.
- Communications data: the content of messages you send us.
- Technical data: your IP address, browser type and version, operating system, and the pages you request, as recorded automatically in our hosting provider's server logs.
We do not collect any special categories of personal data about you, such as details about your health, race or religious beliefs.
4. How your personal data is collected
- Direct interactions: you give us your identity, contact and communications data when you fill in the contact form on our website or correspond with us by email.
- Automated technologies: as you use our website, our hosting provider's servers automatically record technical data. We do not use cookies, analytics or tracking technologies. See our Cookie Policy for details.
5. How we use your personal data
We will only use your personal data when the law allows us to. The table below sets out how we use it and our lawful basis for doing so.
| Purpose | Lawful basis |
|---|---|
| To respond to your enquiry | Legitimate interests (to respond to people who contact us), or steps taken at your request before entering into a contract |
| To provide our services to you or your organisation | Performance of a contract |
| To administer and protect our business and website, including preventing spam and misuse | Legitimate interests (to run our business and keep our website secure) |
| To comply with legal, tax and accounting obligations | Legal obligation |
We will not use your personal data for marketing unless you have agreed to it, and we do not sell your personal data to anyone.
6. Disclosures of your personal data
We may share your personal data with the following parties:
- service providers who provide IT and system administration services, including Hostinger, which hosts our website and email;
- professional advisers, including lawyers, bankers, auditors and accountants;
- HM Revenue & Customs, regulators and other authorities where we are required to by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in line with our instructions.
7. International transfers
Some of our service providers may process your personal data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it, by relying on UK adequacy regulations or by using contracts approved for use in the UK, such as the International Data Transfer Agreement or Addendum.
8. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Our website is served over an encrypted (HTTPS) connection, and access to your personal data is limited to those who need it.
We have procedures in place to deal with any suspected personal data breach and will notify you and the regulator of a breach where we are legally required to do so.
9. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. In general:
- enquiries that do not lead to a business relationship are deleted within 24 months;
- client records are kept for six years after the end of our relationship, to meet legal and tax requirements.
10. Your legal rights
Under data protection law, you have the right to:
- request access to your personal data;
- request correction of the personal data we hold about you;
- request erasure of your personal data;
- object to processing of your personal data where we rely on legitimate interests;
- request restriction of processing of your personal data;
- request the transfer of your personal data to you or a third party;
- withdraw consent at any time, where we rely on consent.
If you wish to exercise any of these rights, please email info@connectree.co.uk. You will not usually have to pay a fee, and we try to respond to all legitimate requests within one month.
11. Third-party links
Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
12. Changes to this privacy policy
We keep our privacy policy under regular review. Any changes will be posted on this page with an updated date.
13. Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.